Shipping policy

## Made to order

Every print is made when you order it. Nothing sits in a warehouse waiting, and nothing is printed until it has your name on it.

Orders are printed, finished and posted **the next business day** after they are placed. Orders placed on a weekend or a public holiday go out on the next business day after that.

## Where we ship

Worldwide. Shipping is calculated at checkout from the size and finish you choose and the address you are shipping to — larger and framed prints weigh more and cost more to send. You will see the exact cost before you pay.

## How long it takes

All orders are sent with tracking, and you will get the tracking number by email when your order is posted.

**Within Australia** — typically 2 to 6 business days after dispatch. Add a few days for regional addresses, Western Australia and the Northern Territory.

**International** — typically 6 to 27 business days after dispatch, depending on the destination and how quickly it clears customs.

These are estimates from the carrier, not guarantees. Once a parcel is with the carrier, its progress is out of our hands.

## Customs, duties and import taxes — international orders

Prices at checkout do not include any customs duties, import taxes or handling fees charged by the destination country. Those are set by your own government, not by us, and they are your responsibility as the importer.

If a parcel is refused or abandoned at customs and returned to us, we can refund the cost of the print, less the original and return postage.

## Getting the address right

We post to the address entered at checkout. Please check it before you pay.

If you spot a mistake, contact us straight away — we can usually change it before the parcel goes out. Once it has been posted we cannot redirect it, and a parcel returned to us because of an incorrect address can be resent at your cost.

## If your order does not arrive

If tracking has stalled, or your order has not arrived well past the window above, contact us. We will trace it with the carrier. If it is confirmed lost, we will remake and resend it, or refund you in full.

Please give a parcel a few extra days past the estimate before reporting it missing — most late parcels are simply late, particularly over the Christmas period.

## Damaged in transit

See our Return and refund policy. Short version: contact us within 7 days with photos, and we will put it right at our cost.