Refund policy
Every MOTION STRIKE print is made to order. Nothing is printed until you place the order, and each print is cut and finished for that order alone.
Because of that, we do not offer returns or refunds for change of mind — a size or finish you chose and later reconsidered, or a print that did not suit the space. Please take a moment over the size and the framing option before you order.
If your order arrives damaged or faulty
Contact us within 7 days of delivery with your order number and photos of the print and the packaging it arrived in.
If we confirm transit damage, a printing fault, or that the wrong item was sent, we will arrange the return of the print at our cost — either a prepaid label, or you post it back and we reimburse the postage. Once it reaches us you can choose a remake at no charge, or a full refund to your original payment method.
Refunds are processed within 5 business days of the return arriving with us. Depending on your bank, it can take a few days more to appear on your statement.
Where the fault is clear from your photos, we may waive the return and remake or refund straight away. We will tell you either way.
If your order does not arrive
If tracking has stalled, or your order has not arrived within the expected delivery window, contact us. We will trace it with the carrier. If it is confirmed lost, we will remake and resend it, or refund you in full — your choice.
Cancelling an order
Orders can be cancelled for a full refund up until your print goes to production. Because we print the next business day, that usually means within a few hours of ordering. Contact us as soon as you can and we will cancel it if it has not been printed.
Your rights under the Australian Consumer Law
Nothing in this policy limits or replaces your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
